1. Who We Are
Butterfly Home Help & Cleaning provides domestic cleaning, commercial cleaning and non-medical home-help services in Leighton Buzzard and surrounding areas.
2. Information We May Collect
- Your name, telephone number and email address
- Your service address or postcode
- Details about the service you require
- Messages, appointment information, invoices and payment records
- Information submitted through our website enquiry form
3. How We Use Your Information
- To respond to enquiries and arrange introduction visits
- To provide and manage cleaning or home-help services
- To contact you about appointments, changes or payments
- To maintain business, insurance, accounting and legal records
4. Sharing Your Information
We do not sell personal information. Relevant details may be shared with members of our team where necessary to provide the agreed service, or with professional advisers and authorities where legally required.
5. Storage and Security
We take reasonable steps to keep information secure and limit access to people who need it for legitimate business purposes. Information may be stored in email, calendars, customer records, invoices and secure business systems, including our website hosting provider where an online form is used.
6. Retention
We retain personal information only for as long as reasonably necessary to provide services and meet legal, financial and insurance requirements.
7. Your Rights
You may ask what information we hold about you, request corrections or ask for deletion where we are legally able to do so.
8. Cookies and Technical Data
Our hosting provider may collect basic technical information such as browser, device and website usage information to operate and protect the website.